Privacy Policy

Last Updated: 18/01/2025

At Diamond Stars, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make a purchase.

By using our website, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly when you make a purchase, create an account, or interact with our website. The types of information we collect include:

  • Personal Details: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit card details, PayPal information, and other payment details (we do not store full payment card information, as payments are processed securely through third-party payment providers).
  • Order Details: Information related to the products you purchase, including item descriptions, quantities, and order history.
  • Website Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, time spent on the site, and referral sources. This data is collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

  • Order Fulfillment: To process and deliver your orders, and to communicate with you about your purchase (including shipping updates and customer service inquiries).
  • Account Management: To create and manage your account, allowing you to track orders and save your preferences for future purchases.
  • Marketing and Promotions: If you have opted in, we may use your email address to send you promotional emails, product updates, and special offers. You can opt out of these communications at any time.
  • Improvement of Our Services: To improve the functionality and performance of our website, enhance user experience, and respond to your feedback.
  • Legal Compliance: To comply with legal requirements or protect our rights, property, and the safety of our customers and others.

3. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers in the following circumstances:

  • Payment Processors: We use secure third-party payment processors (e.g. PayPal, Stripe, etc.) to process payments. These companies are required to handle your payment details in accordance with their privacy policies.
  • Shipping Partners: We share your shipping address with trusted courier services (e.g. NZ Post, NZ couriers, etc.) to ensure the safe delivery of your orders.
  • Service Providers: We may share your information with third-party service providers who help us manage our website, perform analytics, send marketing communications, and provide customer support. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

We will only share your information with third parties if required by law or legal processes, or to protect our rights.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience and gather information about how our website is used. Cookies are small text files that are stored on your device and allow us to remember your preferences and activities.

You can control the use of cookies by adjusting your browser settings, but please note that some parts of our website may not function properly if cookies are disabled.

6. Your Rights and Choices

Under New Zealand Law, you have certain rights regarding your personal information, including the right to:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request correction of any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal restrictions.

If you would like to exercise any of these rights, or if you have questions about our privacy practices, please contact us at nzdiamondstars@gmail.com

7. Retention of Your Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of any third-party websites before providing them with your personal information.

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. By continuing to use our website after any changes are made, you consent to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Diamond Stars Limited
Email: nzdiamondstars@gmail.com

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to this Privacy Policy.